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Driving value through innovation

Brand Strategy, May issue, 2004.
Author: Elen Lewis, Editor, Brand Strategy

A senior panel of innovation experts share their thoughts with Brand Strategy on driving value and managing risk in new product development

“I don’t think it’s about big or small companies, I think it’s about alignment. Orange didn’t try to be innovative at all, but tried to represent five brand values which permeated the business and closed every single conversation that took place. The engineers, the service reps would consider all of these. From that the business was seen as innovative.”

Patrick Harris

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